Our Guarantee & Warranty - Wendell Restoration Austin

The Wendell Restoration Austin Guarantee

Wendell Restoration Austin has stood behind water damage restoration and mold remediation work in Austin since 2006. The guarantee we put in writing is simple to state and harder to fake: the price we quote before work starts is the price you pay, the work carries a written 365-Day Done Right Promise, and if the repair fails, we return for a free second visit to make it right. No fine print that evaporates when you need it. No phone tree between you and a real person. When we dry out a home in Austin, we stay accountable to that home for a full year after the job is done.

Call (325) 237-2088

What’s Covered

• Workmanship on every repair. The 365-Day Done Right Promise is stated in writing on every single job, and it covers the quality of our restoration work for a full year from completion.
• Parts and materials we install. If anything we installed fails within the covered period, we handle the correction at no additional cost to you.
• The drying itself. We use psychrometric drying (tracking the air’s moisture level so we know when your home is truly dry, not just surface-dry), and we stand behind the readings we record before we call the job done.
• Cleanup and containment. When we set up containment for mold remediation or tear out wet drywall, we leave the work area clean and safe, not just dry.
• On-time arrival with a live ETA. Our background-checked, uniformed technicians show up with a live arrival time you can track, not a vague four-hour window.
• The price on paper. The written price before any work starts is part of what we guarantee, because a guarantee on work you were overcharged for is not a guarantee at all.

Our Satisfaction Promise

Here’s what happens if something isn’t right. You call us at (325) 237-2088 and a live person answers, no matter the hour. We listen. We pull the job records, including the moisture readings and photos we documented throughout the project. If the work didn’t hold up the way we promised, we schedule a return visit and fix it. That’s the free second visit if the repair fails, and it’s not buried in a warranty booklet – it’s written on the guarantee that came with your job. If the issue falls outside the written scope, we’ll tell you that plainly and give you a written price for any additional work before touching anything. The goal is simple: you should never feel like you’re arguing with us to get what we already promised in writing.

Licensed & Insured Backing

A guarantee is only as strong as the company behind it, and the company behind this one is licensed and insured, with every job performed under IICRC, RIA, and IFA standards. Those are the certification bodies that set the protocols for structural drying, water restoration, and mold remediation in the industry. Our technicians use professional restoration equipment from Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry – the same brands deployed on large commercial loss sites. That combination of licensing, insurance, certified practices, and commercial-grade equipment is what makes our written guarantee credible. Any company can print a promise. We back ours with the credentials and equipment to actually deliver it.

How the Guarantee Works In Practice

Let’s walk through what this looks like on a real Austin water damage job. A pipe lets go in your Travis Heights bungalow at 2 a.m. You call (325) 237-2088 and Blake Sorensen’s team has a live person on the line immediately. A technician arrives with a live ETA you tracked on your phone. Before any equipment comes off the truck, you get a written price for the extraction, drying setup, and any tear-out needed. You approve it. Work begins.

Over the next few days, you get photos and updates by text while we dry you out. You see the moisture readings dropping in each affected room. When the numbers match what IICRC standards call dry, we walk you through the final readings before we pack up. The digital invoice arrives by text, and you pay from the link – the number on the screen is the number you pay.

Six months later, if a patch of drywall we replaced starts to show signs of failure, you call us. That’s covered under the 365-Day Done Right Promise. We return, assess the issue, and make it right at no charge. If the problem turns out to be a new leak from a different source, we’ll document it, show you exactly what we found, and give you a written price for the new scope before any work starts. Either way, you get clarity, not a runaround.

The Relay Standard

Wendell Restoration Austin is part of the Relay Home Co. family, and every location is independently owned and operated to The Relay Standard. That standard is how we run every job: book in a tap, live arrival time, photo updates, price in writing, text invoice. It’s the operational backbone that makes our guarantee hold up in the real world. When the process is transparent by design, the guarantee is easy to honor. That’s why we don’t rely on verbal promises or handshake deals. Everything is documented, photographed, and written down before, during, and after the work.

Why Austin Homeowners Need More Than a Standard Warranty

Austin’s climate creates restoration challenges that a generic national warranty doesn’t account for. Our humidity swings from single digits in dry spells to near-saturated air after spring thunderstorms, and homes built on the clay soils west of I-35 move enough to crack slab foundations and the pipes running through them. A water damage job in Mueller goes through a different drying profile than one in Barton Hills. The 365-Day Done Right Promise matters because it covers a full seasonal cycle – you see your home through our hot, humid summer and our rapid temperature swings before the guarantee expires. If a drying job was incomplete, the mold or warping will show itself within that window, and we’re still on the hook.

What the Guarantee Doesn’t Cover

We believe in being just as clear about what’s not covered as what is. Our guarantee covers our workmanship and the materials we installed. It does not cover new damage caused by a separate event – a new leak, a new storm, a new appliance failure. It does not cover pre-existing conditions that were outside the scope of work we agreed to in writing. And it does not cover normal wear and tear on building materials unrelated to the restoration we performed. When in doubt, call us. We’ll tell you honestly whether something falls under the guarantee, and if it doesn’t, we’ll show you exactly why and give you a written price for any repair you choose to pursue.

Frequently Asked Questions

Call Now for a Written Price Before Any Work Starts

If you have water damage or suspect mold in your Austin home, the first step costs you nothing and commits you to nothing. Call (325) 237-2088, talk to a live person, and get a written price before any work starts. No pressure. No vague promises. Just the numbers in writing, a technician with a live ETA, and a guarantee that means something for a full year after the job is done.

Written by Blake Sorensen, Owner at Wendell Restoration Austin, serving Austin since 2006.