What Austin Homeowners Say About Wendell Restoration Austin
Reviews tell you what actually happens after the estimate, not just what a website promises. In water damage work, the first 48 hours decide whether you’re dealing with a dry-out or a rebuild, so we pay attention to every signal a homeowner gives us about speed, clarity, and follow-through. Since 2006, Blake Sorensen and our team have worked in neighborhoods across Austin, from Hyde Park pier-and-beam homes to newer builds in Mueller, and the pattern is consistent: the written price, the photo updates by text, and the 365-Day Done Right Promise are the three things people mention most.
Recent Reviews
A supply line let go in our upstairs bathroom at 2 a.m. and water was coming through the kitchen ceiling by the time we called. Wendell had a live person on the phone immediately and a crew at our house in South Congress within the hour. They set up Dri-Eaz air movers and a dehumidifier that same night, and we got text updates with photos showing the moisture readings dropping each day. The written estimate matched the final invoice to the dollar.
Omar H.
South Congress, Austin
We found black mold behind the wall in our kids’ bathroom during what was supposed to be a simple tile repair. I panicked a little, honestly. Blake walked me through the containment setup, explained the antimicrobial treatment in plain English, and showed me the negative air pressure readings before they opened anything up. They had the affected drywall out and the area treated in two days. The guarantee is in writing on the quote itself, which I’ve never seen from another contractor.
Destiny C.
Round Rock area
Our Washing machine overflowed while we were at work and soaked through the laundry room into the hallway. Wendell’s tech arrived with a live tracking link, so I knew exactly when to meet him. He wore a uniform, introduced himself, and handed me a written scope before unloading a single piece of equipment. The psychrometric drying plan they used tracked the air’s moisture level in the hallway and behind the baseboards, so we could see it was actually dry, not just surface-dry. Took three days. Insurance paperwork was easy because they sent photo documentation daily.
Luis M.
Cedar Park, Austin
Our water heater failed in the garage and we didn’t notice until the drywall in the adjacent bedroom started to smell musty. Wendell found the leak source, extracted the water, and removed the affected drywall that same afternoon. They billed our insurance directly after coordinating with the adjuster, which saved me hours on hold. Every day I got a text with before-and-after photos and a moisture log. The 365-Day Done Right Promise isn’t marketing fluff, it’s in writing on the paperwork.
Colleen P.
Allandale, Austin
We had a roof leak during the spring storms that soaked through our attic insulation and into the ceiling below. Wendell’s crew showed up with a Phoenix dehumidifier that ran for four days and an Injectidry system tucked into the ceiling cavity. The technician explained IICRC standards when I asked what that meant for my insurance claim, and he sent a written digital invoice I could pay from a link on my phone. No hidden line items, no surprises. The repair held and when I had a minor question about the drywall two months later, they came back out at no charge under the free second visit guarantee.
Omar H.
Mueller, Austin
A sewage backup in our guest bathroom was the worst experience of our homeownership, and I’m not saying that lightly. Wendell’s after-hours dispatcher answered on the second ring and had a crew at our place in North Loop by 6 a.m. They set up containment, removed the affected flooring, and ran an antimicrobial treatment before my kids woke up. The technicians were background-checked and in uniforms, which mattered more than I expected when strangers were in our home at dawn. Blake followed up personally to confirm the drying plan was on schedule.
Destiny C.
North Loop, Austin
Why Customers Trust Us
Read through those reviews and the same three things keep showing up. First, a written price before any work starts. Not a rough guess, not a verbal ballpark. A number on a page that matches the number on the final invoice. Second, communication that respects your time. A live person answers every call, 24/7, because water damage at midnight in Austin is still water damage. Technicians arrive with a live arrival time you can track, and you get photo updates by text while we dry the space out. Third, the 365-Day Done Right Promise. If a repair isn’t done right, we make it right, in writing, on every single job. The free second visit if a repair fails is how we back that up. Blake Sorensen and the Wendell Restoration Austin team have been serving this city since 2006 under IICRC, RIA, and IFA standards, using the same drying equipment brands found on large commercial loss sites. If you’re dealing with water damage or suspect mold, call (325) 237-2088. A real person answers, and you’ll have a written estimate before any equipment leaves the truck.
Written by Blake Sorensen, Owner at Wendell Restoration Austin, serving Austin since 2006.